Important customer information

Payment

Payment is either by Paypal or the credit and debit cards displayed on the front page via the secure WorldPay system. Just choose either Paypal or WorldPay (for credit/debit cards) from the list at the checkout.

Delivery

Delivery within the UK - For all orders under £30.00 there will be a £3.00 post and packing charge. If your order comes to more than £30.00 then post and packing is free.


International Delivery

Delivery outside of the UK -

Delivery to Europe is a flat rate of £5.00 for orders up to 2kg in weight. 

Delivery to the rest of the world is a flat rate of £7.50 for orders up to 2kg in weight.

For international orders OVER 2kg PLEASE CONTACT US prior to placing your order.

 

VAT

All prices quoted on this site are inclusive of VAT.

 

Returns

 We are happy to accept returns on yarn bought within 14 days of receipt and will issue a full refund or exchange so if the colour isn't what you expect from the image on the computer you can swap it for another colour. We cannot accept returns on leaflet patterns or pattern books unless they are faulty in some way. We understand that it is very difficult to judge a book or pattern without seeing it first so we are happy to answer any questions before you make your purchase, just email us and we will try to give as much information as you need.

If you would like us to set aside some yarn of the same dyelot we are happy to do that, just make a note of it in the comments field. That way you don't have to buy more yarn than you need just to be sure you have enough. We will hold yarn for up to 6 weeks.